Wednesday, November 7, 2007

Week 9: How are these new tools likely to change our users' attitudes to the service offered by their library?

The emphasis of Web 2.0 generally is on participation, collaboration and sharing amongst communities of users. So should we anticipate that this is what users will expect of libraries? We could provide services and facilities that make it easy for users to do this in a library context. But I'd be wary of expecting them to all rush in and take it all on immediately. We can't force it on them. And not all of them will want to do this.
The new Learning Common has become a congenial physical environment for users to participate, collaborate and share, so anything we can do online to facilitate this would be a logical extension of the Learning Common concept.

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